Refund & Return Policy

In accordance with Article 49 of the Brazilian Consumer Protection Code, clients who engage services from Maicon Digital Solutions through this website have the right to withdraw within 7 (seven) calendar days of engagement, with a full refund of the amount paid, provided that performance of the service has not yet started or been completed.

How to request a refund: send an email to contato@suaempresa.com.br stating your order or quote number and the reason for cancellation. You can also reach us by phone/WhatsApp: +55 (27) 99609-0466.

Response time: we confirm receipt of your cancellation request within 1 business day.

Refund timeline: once confirmed, the refund is processed through Stripe and may take up to 10 business days to appear on the client's card statement, depending on the client's financial institution.

Services already underway: if the service is already in progress after the 7-day window, or the client requests cancellation after that window, a proportional amount may be charged for hours or milestones already completed, which will be disclosed to the client before any deduction.

Monthly services (maintenance & support): can be canceled at any time, effective from the next billing cycle, with no cancellation fee.

Exceptions: amounts for services that have been fully delivered and formally approved by the client are non-refundable.

Last updated: August 2026.